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Frequently Asked Questions
How to get your stuff at your door

Simply order your products in our webshop. After submitting your order, you will receive an automated PRELIMINARY order confirmation. We will check if all ordered goods are still in stock and send you a final confirmation by e-mail. In this final confirmation you will also find the payment info.

All prices are incl. Dutch VAT and excl. other levies and excl. shipping costs . In case the delivery address is outside of the Netherlands, the buyer is reponsible for eventual required taxes and (import) duties.

Shipping rates within the Netherlands:

Orders over EUR 69,95 - Post & Handling free (DHL or PostNL Parcel Services) - Netherlands only !!!
Rembours (cash on delivery): Not longer available
PostNL or DHL Parcel Services all orders below €69,95 : shipping € 6,95 Product will be shipped when money is in. Next day service (not on Saturdays).
Orders fitting in mailbox: Postage rates (should not be thicker than 3.2 mm, ie. magazines, etc.)

Shipping rates outside the Netherlands:

Please contact Paul ( This email address is being protected from spambots. You need JavaScript enabled to view it.) for shipping possibilities and rates.

Delivery times are only applicable if the products are in stock. Transport damage and failures should be reported within 24 hours.

Delivery times

Orders will be shipped using DHL or PostNL Parcel Services or can be picked up in our BMX store in Aarle-Rixtel. Products in stock will be shipped when money is in. Next day service within the Netherlands (not on Saturdays).

Delivery times may only be used as indication, and Pauls Boutique BMX will never be liable for damage as a result of exceeding the indicated delivery time.

Order status information

After placing an order, we will keep you informed on the order process. You can track the status of your order with the link that is provided in your order confirmation mail. Furthermore you will receive automated information emails if the order status changes.

Detailed order status information:

  • Pending: your order has been placed at Paul's Boutique BMX and is pending to be shortly reviewed by our staff.
  • Processed: your order has been reviewed and processed. In case you have chosen to pay by bank transfer, you will receive an email with our bank details and are requested transfer the order amount to our bank account.
  • Confirmed: your order is confirmed and prepared for shipping or pickup in our store. In case of shipping, your order will be packed and offered to the parcel service within one working day. Store orders  can be picked up during the regular opening hours. Outside regular opening hours you can contact us for an appointment. You can pay with cash or PIN in our shop. 
  • Cancelled: the order has been cancelled (on your request). Please also check our "Cancel order" FAQ.

In case of an order, we will first check if all products you ordered are in stock. After that, you will receive a final order confirmation with the payment details based on the requested payment method during ordering.

The confirmation e-mail will contain the order value incl. (Dutch) VAT. The shipping cost will be mentioned separately.

Payment for shop orders:

In our store in Aarle-Rixtel (NL) we accept cash payments or PIN.

Payment for shipping orders:

Within the Netherlands: After we have processed your order, you can pay the order amount by bank transfer: Rabobank account IBAN NL60RABO 0101497350 or ING account IBAN NL52PSTB 0000726884 attn. Pauls Boutique BMX in Aarle-Rixtel

Outside the Netherlands: After we have processed your order, you will be informed on the applicable postage rate for your parcel. Please pay the full order amount (including postage rate) by international bank transfer: Rabobank in Aarle Rixtel, account nr. IBAN NL60RABO0101497350 - BIC RABONL2U - Pauls Boutique BMX in Aarle-Rixtel
Paypal: This email address is being protected from spambots. You need JavaScript enabled to view it. (only available for customers outside the Netherlands!).

Your order will be shipped only after we have received your payment in full!

Cancel order

If you want to cancel your order, please contact us within 24 hours through e-mail or telephone.

Complaints / return goods

In case you have any complaints, please let us know! This can be done through e-mail or in writing by post. Together with you we will find an appropriate solution.

Paul's Boutique BMX Shop
Dorpsstraat 66A
5735 EE Aarle-Rixtel
The Netherlands

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Note that return goods must always be returned in the unopened and original packaging.

You have 7 days to return goods without a reason, the goods must be in the original package and unused, shipping costs are for the client. Money will be transferred as soon as we received the goods in 100% new condition.